The Violence-Prone Workplace

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Almost every week reports of violence erupting in the workplace make headlines. Contrary to popular opinion, such incidents are not random and senseless but, according to Richard V. Denenberg and Mark Braverman, typically result from conflict that has been allowed to fester. Combining the insights of both crisis management and dispute resolution in offices, plants, and schools, their book presents a comprehensive look at the problem of violence on the job, including ways of preventing it.