The Outsourcing Process

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Outsourcing has become one of the key drivers to improved competitiveness for organisations, especially in regions where labour costs are high. This book provides a framework for an up-to-date understanding of the outsourcing process. It integrates a number of contemporary outsourcing topics, including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis and technology influences. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be before moving on to explain how outsourcing is implemented. Ideal for use by postgraduate students, researchers and industry managers.