The Nature of Information Technology Managerial Work

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The information technology manager's role has changed significantly over the past decade. The performance of an organization is increasingly dependent on the performance of the information technology unit and its top executive. Here the author offers a "fly on the wall" view of the executive level activities of five Chief Information Officers (CIOs), operating in different industries. Profiles of these CIOs, developed from over 200 hours of direct observation, provide valuable insights into the strategic impact of this new role. Other CIOs, executives, information technology researchers, information technology students in upper level or graduate courses, managers of technology and innovation, systems managers, and those interested in organizational behavior will all gain a greater understanding of the CIO's critical role within today's organizations.