The Facilitator Excellence Handbook

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This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems and also contains * A variety of verbal and nonverbal facilitation techniques * Step-by-step facilitation processes and tools * Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations * Instructions for designing and leading group work * Examples of how various levels of facilitator competency are called for in different types of groups * Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects * Discussions on the art of facilitating and what makes a great facilitator