The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

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Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit-creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: * Get tension right out on the table * Figure out what's bothering the other person * Communicate the real, underlying concerns