Telephone Triage for Otorhinolaryngology and Head-Neck Nurses

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This new guide provides "how-to" tips for telephone assessment, communication, and documentation for nurses treating patients with otorhinolaryngologic (ORL) problems. Meeting the special needs of patients with problems in the ears, nose, or throat, for example, can be a challenging proposition over the telephone and this guide can provide you with triage guidelines you can use adapt to your practice.