Telecom Management Crash Course

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The period of effortless, double-digit growth and skyrocketing capitalization for telecom carriers is over! The long-term telecommunications market potential is still enormous, but getting there now requires a sharp business and technology savvy. In this resource, P.J. Louis shows telecom service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.* Basics of billing: staying alive* Short, smart biz and tech strategies for tough times in telecom* Using CRM (Customer Relationship Management) to drive business* How to manage regulatory uncertainty* How globalization affects every carrier