Technical Communication in the Age of the Internet

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Focusing on what to do, rather than on the theory of why is should be done, Technical Communication in the Age of the Internet explores common on-the-job writing and speaking requirements. Formerly titled Technical Communication: The Practical Craft, this fourth edition recognizes the ways in which electronic communication is revolutionizing how we connect with another. At a time when instantaneous global communication is a daily event for millions, the need to be clear, concise, and complete is greater than ever as a loosely conceived, poorly expressed, and hastily sent message can now more quickly spread confusion, consternation, and conflict among more recipients in more places. Using a clear, simple, modular format, the authors of Technical Communication in the Age of the Internet, Fourth Edition, focus on specific writing/communication situations to: discuss the value of using specific formats to communicate in a professional environment structure each writing/communication task into a series of choices leading to the most effective format for preventing information explain how to plan and execute a particular assignment provide an example or two to model A powerful learn-by-doing approach coupled with this modular format makes Technical Communication in the Age of the Internet a valuable learning resource and an indispensable desktop reference.