SUSTAINING High Performance

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This book provides a practical, realistic, systems thinking approach to planning for organizational sustainability. Only through proper planning and key strategic initiatives will organizations survive the revolutionary changes that are taking place in the '90's. Sustaining High Performance will give you the plan and tools necessary to navigate through the turbulent times ahead. Key Features: Ties together key principles of reengineering and quality management and offers the planning processes that will make them work, Presents a unique, systems thinking, customer-focused approach to reinventing strategic planning and mastering strategic change, Explains the A-B-C's of systems thinking and gives the reader a thorough understanding of what is needed to plan and manage organization change and growth, and Provides clear examples of the best-known practices to define and create a customer-focused vision with ways to measure outcomes.