Sustaining Continuous Innovation Through Problem Solving

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Features a tried and tested, practical 17-step ???how to??? Problem Solving and Process Management methodology that can be used in any business environment. Includes numerous figures and examples of charts and documents used at each step of the process. References standard forms, tools, and training materials in the Appendix. Addresses how to engage the people who are using, creating, and improving the management process. Explains the steps in creating a process management methodology and presents the process management body of knowledge without the ???fad??? or spin. Highlights the importance of good process management to corporate business transformation