Shared Service Centres

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As organisations struggle to create and sustain shareholder value, executives are continually challenged to deliver effective business processes. This briefing explains how and why more and more organisations are turning to shared services solutions with one eye on operational excellence and the other on their bottom line. Based on their experiences of working with some of Europe's leading shared service centres, the two authors offer best practice advice and guidance (fully illustrated with case studies from best in class shared services), to provide a unique insight into the SSC phenomenon.