Quality Assurance for the Manager

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The purpose of this study is to analyze some basic theoretical concepts of quality assurance and to discuss the responsibilities of the manager for the proper application of such concepts to a successful quality assurance program. This paper attempts to illuminate the manager's problem of pairing off confidence in quality against economy of inspection and to provide him with some basic information necessary to knowledgeable and intelligent decisions. Topics include customer risk and element of doubt, sampling for acceptance and the sampling plan, sample distribution, sampling plan with inspection number zero, producer's risk versus the customer's risk, point estimation, effect of increasing the acceptance number, and double sampling plans.