Privileged Presence: Personal Stories of Connections in Health Care

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Now fully updated, this is a collection of over 50 stories that reflect peoples health care experiences from the points of view of compassion, communication, collaboration, respect and dignity or their absence. This timely book uses real-world experiences recounted by patients and their families, nurses, doctors, and other healthcare professionals to illustrate what works and what does not, what increases or diminishes peoples sense of confidence and well-being.