Principles and Practices of Quality Assurance

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The book takes you through all the information you need to know, opening up the topic for learning in an easily accessible way. Interactive activities are included throughout, and real examples of quality assurance in practice are included. The book also includes examples of completed internal and external quality assurance documents. It is a comprehensive text, covering: · principles of internal and external quality assurance · planning quality assurance activities · carrying out quality assurance activities · risk management · making decisions and providing feedback · record keeping · evaluating practice · the role and use of technology · planning, allocating and monitoring the work of others This is your guide to understanding how to use internal quality assurance activities effectively with assessors, and external quality assurance activities with centre staff.