Operations and Process Management:Principles and Practice for Strategic Impact

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“. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience, who come from a multitude of organizational settings.”--Par Åhlström, Torsten and Ragnar Söderberg Chair in Business Administration, Stockholm School of Economics“This text places Operations Management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.”--Dr Alison Smart, University of Aberdeen Business School “This comprehensive text shows how pervasive, relevant and exciting Operations Management is to business and everyday life.”--Stephen Disney, Cardiff Business School Written by best-selling authors in their field, Operations and Process Management, Third Edition, inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage. The book is available with a fully interactive eText, which provides an opportunity to practise and further explore the concepts and techniques introduced.Features·        A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company. ·        Cases in the main text provide an insight into the reality of managing operations. Interactive cases provide the opportunity to work through the decision-making process to solve operations problems. ·        A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material. ·        NEW! Many new and updated examples and case studies give a wider representation of the scope of operations. ·        NEW! A new 'Innovation' chapter stressing innovation's role within operations management.·        NEW! Expanded coverage of the 'stakeholder' and 'corporate social responsibility (CSR) areas.·        NEW! The treatment of 'Inventory' has been enhanced to include 'stocks' of information and 'customers' as well as physical materials. Pearson eTextThis book is available with a fully interactive Pearson eText, which provides an opportunity to practise and further explore the concepts and techniques introduced. The eText features videos, animated diagrams, Excel spreadsheets and much more to increase your understanding of core concepts and issuesThis is the ideal text for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process Management.