Micromessaging: Why Great Leadership is Beyond Words

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Eliminate negative verbal and nonverbal behaviors and replace them with positive signals that improve the entire organization'No one argues the importance of the small scale better than Stephen Young...Ýwhö calls these make-or-break communications micromessages."- "O" magazineIn this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of "micromessages." Those are critical behaviors-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.