Managing Your Mouth

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Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace. Managing Your Mouth helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong. This valuable guide starts readers off with an in-depth personal assessment and then explains how they can: * use verbal skills to move up the corporate ladder * say the right thing at the right time * judge personality and its influence on behavior * evaluate the role of nonverbal cues and meanings The author's advice will help readers handle the most trying communication scenarios, including controversy, bad news, networking, gossip, company secrets, proprietary information, meetings, and interviews.