Internal Communication Systems in American Business Structures

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Excerpt from Internal Communication Systems in American Business Structures: A Framework to Aid Appraisal I come to the issue of appraisal not as an archivist, but as a user of records. My interests, however, are closely related to those of archivists, as my participation in the Bentley Library's Research Seminar in the Appraisal of Modern Historical Documentation suggests. As a specialist in business communication, I am studying the evolution of internal communication, especially written communication, in American businesses during the late nineteenth and early twentieth centuries. Thus most of the documents an archivist appraises in late nineteenth and early twentieth century business collections are the physical manifestations of the system I am studying. Archivists' interests, then, frequently coincide with mine. Moreover, my study provides a typology of organizational structures and their communication systems that can serve as a framework to aid appraisal of modern business records as well as earlier ones. Before introducing that typology, let me describe some assumptions behind my research. Internal communication may be viewed as a dynamic system with three interrelated components: organizational structure, communication technology, and the communications (written or oral) themselves. The communication in an organization both reflects and embodies the organizational structure. Lines of authority are usually lines of communication, as well. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully, any imperfections that remain are intentionally left to preserve the state of such historical works.