Implementation Politics

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Excerpt from Implementation Politics: Top Management Support and User Involvement The 3Pa system is an intriguiging study in implementation failure and success. The Production Planning and Profit Analysis system was introduced into two manufacturing plants in the same division of a company. It was readily accepted in one plant and staunchly resisted in the other, in spite of repeated managerial interventions. Eventually, however, the resisting plant gave in and began using the system. What makes this case especially interesting is that top management clearly supported the system and gave both plants the opportunity to participate in the design process, conventional wisdom, therefore, helps little to explain the early resistance in one plant. While It is true that the resisting plant did not avail itself of the proffered participation opportunity, analysis of the case data through a political perspective indicates that the lack of participation is not so much a cause of the resistance observed, but a reflection of the political situation in the company to which the resistance is more appropriately attributed. This paper describes the political perspective, applies it to the 3Pa case and draws some implications for practicing system designers and implementors. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully, any imperfections that remain are intentionally left to preserve the state of such historical works.