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Handling Complaints Pocketbook

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The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this and explores ways to use transactional analysis techniques to defuse anger.
Folgt in ca. 15 Arbeitstagen

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17,90 CHF

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