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Handling Complaints Pocketbook

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The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this and explores ways to use transactional analysis techniques to defuse anger.
Folgt in ca. 15 Arbeitstagen

Preis

17,90 CHF