The Guidebook for Performance Improvement

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The Guidebook for Performance Improvement draws on all the current improvement approaches-quality, reengineering, job-task analysis, reward programs, and others-synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: -The Origins and Critical Attributes of Human Performance Technology * Research and Development Origins of Performance Systems * Social Responsibility -A Strategic-Planning Framework: Mega Planning * Preparing Performance Indicators and Objectives * Needs-Assessment Basics * Business-Unit Performance Analysis and Development * Organizational Mapping * Job-Task Analysis -The Hierarchy of Interventions * Applications of Total Quality Concepts to Organizational Effectiveness * Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness * Job Aids* Recruitment and Turnover * Accountability for Staff Turnover * Performance Management * Program Management: Its Relationship to the Project * Rewards and Performance Incentives * Developing Test and