Financially Focused Quality

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Financially Focused Quality: TQM in the 21st Century introduces Financially Focused Quality (FFQ) to the business world. Evolving over the years at Lockheed Martin and documented to have saved millions of dollars, FFQ takes TQM and Full-Cycle Corrective Action (FCCA) a critical step further by including a financial viewpoint at the beginning of the process. The method for insuring a company-wide education on key financial issues is presented and the reader is equipped to implement FFQ in their work environments. This offers the prospect of improving the translation of quality and cost-cutting measures to the bottom line.