Delta Business Communication Skills: Telephoning B1-B2. Coursebook with Audio CD

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Telephoning works with the skills and language required to conduct successful phone calls in English. The units cover: - focus on listening - making calls - receiving calls - receiving and leaving messages - dealing with problems - conference calls Telephoning provides six core units, each containing these sections: - "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills. - "presentation and practice" of core language connected to each skill. - "over to you", which allows students to apply what they have learned to their real-life work situation.