Communication for Constructive Workplace Conflict

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In Communication for Constructive Workplace Conflict, Jessica Katz Jameson draws directly from her 25 years of experience conducting conflict research in an array of organizations to provide the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict. Using the intuitive LEARN (Listening, Engaging, Acknowledging, Rapport-building, and Nurturing) communication framework, the author explains, analyzes, and critiques a range of individual responses to workplace friction, presents evidence-based communication strategies for effectively managing conflicts, discusses the impact of social distancing due to the COVID-19 pandemic, explores the roles of social media and online dispute resolution, and more. Communication for Constructive Workplace Conflict is the first textbook of its kind to make use of the Communication as Constitutive of Organization (CCO) model to examine the impact of the larger organizational context on communication and conflict behavior. Theoretical and research-based literature from across several disciplines is integrated throughout the text, highlighting how different communication approaches either promote or impede collaboration and constructive conflict interaction. Featuring a diverse range of practical examples and case studies, Communication for Constructive Workplace Conflict is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.