Call Center Savvy

Bücher

Angebote / Angebote:

A call center is not just the technology, the people, or the customers, it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call center works, and how it fits into a larger business strategy, how new technologies will affect operations, the role of the Internet, the effect of international expansion, and what the future holds.