Bridging the Soft Skills Gap

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PRAISE FOR THE PREVIOUS EDITION OF BRIDGING THE SOFT SKILLS GAP "Tulgan takes understanding and addressing challenges with 'generational diversity AND inclusion' to the next level. This book is chock-full of meaningful and effective strategies for getting the most out of this critical talent component." --SUE UNVARSKY, Senior Vice President, U.S. Customer Service, Prudential Retirement "As you read this book, as well as his others, you can't help but think of real people and real situations in your organization that you are dealing with every day.... We look forward to embracing and incorporating his lessons on how to teach the missing basics in our leadership development program." --STEVE BELL, Vice President, Human Resources, Glen-Gery Corporation "Bridging the Soft Skills Gap is an essential tool for developing today's talent. Tulgan's book offers an easy, no-nonsense approach to building greater soft skills critical for success." --TANI BIALEK, PHD, Director, Training and Development, TransPerfect "Bruce Tulgan offers down-to-earth, practicable and actionable answers. Tulgan again identifies a critical issue plaguing many of today's companies, and provides clear step-by-step instruction for teaching professionalism, critical thinking, and followership." --GREGG EDWARDS, Chief People Officer, Asante Health System "In the restaurant business, our brand is primarily delivered to every guest every time through our hourly teams, the Millennial workforce. We've incorporated Bruce's concepts and practices into our training materials and daily management practices." --ALAN PALMIERI, Executive Leadership and Operational Development, Synergy Restaurant "This book offers immediately transferable ideas and guidance for a leader to enable your employees to bridge the gap in basic skills." --SYLVIA B. VOGT, (Ret.) President, Carnegie Bosch Institute for International Management at Carnegie Mellon University (2008-2022) "Bruce's methods for training young talent in soft skills are not only effective but help bridge the generation gap in the workplace and prepare future leaders for success." --RAY KOTCHER, Non-Executive Chairman, Ketchum, Inc., Professor of the Practice, Public Relations, Boston University College of Communication "Professionalism, critical thinking and followership are critical skills for today's law enforcement professionals. Bruce provides commonsense solutions for managers to develop these skills in themselves and their employees." --COLONEL CRAIG PRICE, Cabinet Secretary, SD Department of Public Safety, Superintendent, South Dakota Highway Patrol (2011-2019)