Applied Problem-Solving in Healthcare Management

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Applied Problem-Solving in Healthcare Management is a practical textbook devoted todeveloping and strengthening problem-solving and decision-making leadership competenciesof healthcare administration students and healthcare management professionals. Built uponthe University of Minnesota Master of Healthcare Administration Program's Problem-SolvingMethod, the text describes the "never assume" mindset and the structured method that drivesevidence-based, action-oriented problem-solving. The "never assume" mindset requireshealthcare leaders to understand themselves and their stakeholders, and to engage in waves ofdivergent and convergent thinking. This structured method guides the problem solver throughthe phases of defining, studying, and acting on complex interrelated organizational problemsthat involve multiple root causes. The book also describes how the Problem-Solving Method iscomplementary to quality improvement methods and can be used in healthcare organizationsalong with Lean, Design Thinking, and Human-Centered Design.Providing step-by-step instruction including useful tips, tools, activities, and case studies, thiseffective resource demonstrates the utility of the method for all types of health organizationsettings including health systems, hospitals, clinics, population health, and long-term care. Forstudents taking health management, capstone, and experiential learning courses, includinginternship and residency projects, this book allows them to test and apply their problem-solvingand decision-making skills to real-world situations. Beyond the classroom, it is an indispensableresource for organizations seeking to enhance the problem-solving skills of their workforce.The authors of the text have nearly 75 years of combined experience in healthcare management, leadership, and professional consulting, and teaching and advising healthcare administrationstudents in classrooms, on student capstone, internship and residency projects, and casecompetitions. Synthesizing their expertise, this text serves as a guide for those who wish tostrengthen their problem-solving abilities to systematically identify, analyze, study, and solvepressing organizational challenges in healthcare settings.