A Computer Terminal Network for Transparent Stimulation of the User of an on-Line Retrieval System (Classic Reprint)

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Excerpt from A Computer Terminal Network for Transparent Stimulation of the User of an on-Line Retrieval SystemSupervisors of computer users normally are (or should be) interested in how productive the users are (or could be) when inter acting with computer systems for various purposes. From that standpoint, it may be that a user should not necessarily be provided instantaneous response time, for example, in order to be most effective. Perhaps, as considered by Boehm et a114, a lockout or deliberate delay in response can enhance. The problem-solving thought processes required for certain computer-aided tasks. The user may be frustrated by such delays, but he might be more productive.On the other hand, since we live in a society in which the rights and well-being of the individual should be important, we should reckon with that ind'ividual's preferences in the context of computer assistance. This does not have to be detrimental to productivity, since we know that an interdependence, albeit very complex in nature, between productivity and human satisfaction exists. If we want the computer user to be both effective and satisfied, we should consider him personally to be a valuable source of data for experimental determination of his levels of effectiveness and satisfaction.But how should this source of information be tapped? Conventional questionnaire and interview techniques have frequently been used in the past. These have, however, been variously criticized (especially in the area of information storage and retrieval) as amounting to Opinion polls of questionable dependability. Humans are, after all, recognized as having numerous inconsistencies, memory failures, biases, etc which tend to have strong bearings on how they might fill out a questionnaire.About the PublisherForgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.comThis book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully, any imperfections that remain are intentionally left to preserve the state of such historical works.